Terms and Conditions

Booking Confirmation

Booking service online does not guarantee you a spot for that date and time. You will be contacted by email or phone with a confirmation.

In order to reserve your cleaning date and time, a deposit of $70 will be applied. This fee is NON-REFUNDABLE, but is deductible from the total cleaning price.

Cleaning Crew

We always work with teams of two; occasionally more cleaners may be needed due to the complexity of work or a busy schedule. We do our best to limit the number of cleaners in your home while still providing sufficient crew for cleaning scheduling.

Our employees have been rigorously background screened and drug tested prior to working with us. You can rest assured all our staff have integrity and are held accountable.

Right to Refuse Service

We reserve the right to refuse and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on premises, aggressive pets, or for any other reason.

Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe or threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot and you will be charged the cancellation fee.

Cleaning Day Preparation

Your price for cleaning is based on our cleaners focusing all of their time on cleaning. We ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas and surfaces to be cleaned — floors, counter tops, tabletops, etc. If you would like our cleaners to do these tasks for you, please call the office in advance so your cleaning fee can be adjusted for the additional time.

Add-On Services

The following services are available for an additional charge:

Pets

We will gladly work around pets. We ask that indoor activity is limited during the cleaning for efficiency and safety reasons. If your pet becomes vicious or poses a safety risk, DSM Cleaning Solutions will not be held liable for any damages or theft to the client's home.

Our employees are instructed not to enter a house if they believe an animal is a threat. Pets may behave differently when a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

Service Fees

Please remember that we provide instant prices based on years of experience, but we may adjust the price based on the actual condition of the home. If we do need to adjust the price upon arrival, we will notify you before starting. If we are unable to reach you, the crew will have to leave and you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client's standards. DSM Cleaning Solutions will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

Payments

In order to reserve your cleaning date and time, a deposit of $70 will be applied. We accept payment by check, cash, or credit card. The remaining balance is due on the day of cleaning.

Refund Policy

We do not offer refunds. We have built our business by providing our clients with the best possible service available. However, we realize that we are human and things may occasionally get missed. Should this happen, email or call us within 48 hours and we will return to fix the issue at no charge.

Recurring Service Discount

Recurring discounts start after the first cleaning service. If you skip cleanings so that your cleaning frequency drops lower than what you were originally set up for, your price will be increased to the pricing level for the lower frequency.

Rate Increases

Client cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client's established service schedule, or changes to the home or living situation — including remodels, change of address, number of people living in the home, or a significant change in the condition of the home.

Customer rates shall be increased annually by an amount not to exceed 10% of the client's current rate.

Cleaning Crew Access

The client shall make the service location accessible to DSM Cleaning Solutions personnel on the scheduled service day. If the team is locked out of the client's home, every effort will be made to establish contact with the client to arrange for entry.

If contact is not made within 30 minutes of the cleaning team's arrival, the scheduled cleaning will be skipped and you will be charged a $70 late cancellation fee. To avoid this fee, please provide us with a key or access code to gain entry to your home.

Rescheduling & Cancellations

Service reliability is extremely important. We reserve a time especially for you, and we request that you give us a minimum of 48 hours' notice if you need to cancel or reschedule for any reason in order to avoid incurring a $70 cancellation fee.

Alarm Systems

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code and proper directions for use. If the code should change, please let us know so we do not incur a lockout charge.

Use of Homeowner's Vacuum

If you request that we use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs. If the vacuum is not in working order and is unable to clean your home, we will not be responsible for repairing or replacing it.

Items We Cannot Clean

Mold removal is a specialty service — we cannot be liable for any mold-related risks in clients' homes.

We cannot clean areas containing any animal or human bodily fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or other excretions.

Unreachable Areas & Heavy Items

For safety and liability reasons, our employees cannot climb higher than a step stool or work outside of your home. Cleaners cannot move objects over 35 pounds. If you would like cleaning behind heavy objects, please make this arrangement prior to your cleaning day.

Breakage, Damage & Loss Policy

While occurrences are rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, and we carry insurance to cover damage to property.

Items that are antique, collectible, irreplaceable, or family heirlooms should be pointed out to us prior to cleaning so we can take special precautions or avoid handling them entirely.

Notification of any breakage or loss must be made within 48 hours of the cleaning. Identical replacement is always attempted but not guaranteed.

Cleaners Arrival Window

We schedule our routes to minimize drive time in an effort to maintain low prices and avoid trip fees. If you require a specific time, we will make every effort to accommodate your request. However, no specific arrival times are guaranteed.

Due to the unpredictable nature of our business and unforeseen circumstances such as traffic and weather, please allow flexibility for scheduling between 8:00 am and 4:00 pm.

We generally do not run more than 30 minutes early or late. If we are running late, we will call and/or text you.

Holidays

DSM Cleaning Solutions does not offer cleaning visits on holidays. If your scheduled day falls on a holiday, we will contact you to reschedule. The following holidays are observed:

Inclement Weather

DSM Cleaning Solutions may suspend service during severe weather conditions that make travel unsafe in the greater Plainfield, Romeoville, and surrounding Illinois service area. We will contact you as early as possible to reschedule any affected appointments at no charge.

Key Release

Client keys are stored and secured inside a locked cabinet to which only the managers of DSM Cleaning Solutions have access.

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured location, DSM Cleaning Solutions will not be held liable for any damages or theft to the client's home.

At termination of services, or upon request, DSM Cleaning Solutions shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.

Non-Solicitation of DSM Cleaning Solutions Employees

As our customer, we ask that you agree not to solicit or hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, their references verified, and they have completed comprehensive cleaning training. Significant time, resources, and investment go into each team member before we allow them to enter our customers' homes.

Governing Law

Any claim relating to DSM Cleaning Solutions and its website shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.

We have taken every effort to design our website to be useful, informative, helpful, and honest. If you would like to see improvements or changes, please contact us — we welcome your feedback.

DSM Cleaning Solutions reserves the right to change these Terms & Conditions at any time without prior notice.